Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you agree to follow these Betting Rules together with the website’s general Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for an individual game or promotion. If there is a difference between these general rules and a specific game rule, the rule shown for the relevant game will generally apply to that game.

You must be legally entitled to gamble in the place where you are located. You are responsible for checking the gambling laws that apply to you and for making sure that using the website is permitted. You must also meet the required legal age and provide accurate information when registering or using your account. Roostino Casino may request information or documents to confirm identity, age, location or account ownership.

Only one personal account should be used unless the website expressly allows otherwise. An account must be operated by the registered account holder, and you must not allow another person to access it, place bets for you or use your payment method without authorisation. You are responsible for keeping your login details, devices and account information secure.

• Bets must be placed through the approved website or other authorised platform features.
• A bet is normally treated as accepted only when it has been confirmed and recorded in your account activity or bet history.
• You should check the details of each bet before confirming it, including the game, stake, selected options and any displayed terms.
• You must not place bets using funds that you do not have the legal right to use.
• Roostino Casino may refuse, limit, cancel or review a bet where permitted by applicable law and the relevant terms.

Displayed information may change before a bet is confirmed. A price, feature, game setting or other displayed detail is not necessarily a final offer until the bet has been accepted by the system. If a material error affects a bet, Roostino Casino may take reasonable steps to correct the error, cancel the affected bet or settle it in accordance with the applicable game rules and legal requirements.

You are responsible for reading the information available on the website before gambling. This includes the rules for the selected game, any account conditions, payment information, promotion terms and responsible gambling tools. If you do not understand a rule or condition, you should seek clarification through the support option made available on the website before placing a bet.

2. Placing and confirming bets

Bet confirmation

Before confirming a bet, review all information presented on the betting screen. This may include the game name, selected outcome, stake amount, potential return, applicable fees or conditions and any relevant restrictions. Once a bet has been confirmed, it may not be possible to change or withdraw it. You should not rely on a screen remaining open as evidence that a bet was accepted.

The account history or bet history is the primary record of activity connected with your account. If a bet does not appear as confirmed, you should avoid placing the same bet again until you have checked the status. Duplicate bets caused by repeated selections, browser refreshes, connection delays or device issues may not automatically be treated as a single bet.

A bet is linked to the account, device and transaction information recorded by the website at the time it is placed. You should not attempt to alter, remove or interfere with those records. If your connection fails after you select a bet, wait until the connection is restored and check your account history before taking further action.

Stakes and account balances

The stake shown at the time of confirmation is the amount recorded for the bet, subject to any applicable correction under these rules or the specific game terms. You should check your available balance before playing. A successful deposit or account balance display does not guarantee that a later bet will be accepted, particularly where a transaction is pending, reversed, restricted or subject to verification.

Where a bet produces a return, the result may be added to the account after the game or event has been completed and settled. The amount of any return depends on the applicable game rules, the confirmed stake, the recorded result and any lawful adjustment. Promotional funds, restricted balances and other account credits may be subject to separate conditions.

Cancellation, suspension and unusual activity

A bet may be suspended while the website checks a technical issue, game result, transaction, account detail or unusual activity. A game or betting feature may also be temporarily unavailable. If a bet is affected by a system fault, incomplete result, incorrect data or other material problem, the bet may be reviewed under the relevant rules before it is settled.

You must not attempt to exploit a software fault, delay, incorrect display, bonus feature or payment process. This includes using automated tools, manipulating the website, interfering with game communications or taking advantage of information that appears to be incorrect. Activity that appears irregular, fraudulent or contrary to the rules may result in account restrictions, cancellation of affected bets or further review.

If you believe a bet was submitted by mistake, check its status in your account immediately. A request to cancel or reverse a bet is not guaranteed and may depend on the game, the stage of settlement, the applicable terms and whether the system has already recorded a result.

3. Game results and settlement

Games are settled using the result recorded by the relevant game system or authorised results process. The result shown in your account or in the completed game record is generally used to determine whether a bet has won, lost, been returned or been voided. The visual display of a game is not the only record used for settlement where the system records a different confirmed outcome.

Each game may have its own rules describing eligible selections, winning combinations, rounds, features, minimum or maximum stakes and the way returns are calculated. You should read those rules before playing. Some games may include random outcomes, progressive features, bonus rounds or other mechanics that are explained on the individual game page.

• A completed bet may be settled as a win, loss, draw, return or void, depending on the game rules and recorded result.
• A voided bet is generally treated in accordance with the applicable rules for that game, which may include returning the stake or excluding the bet from settlement.
• If a game is interrupted, the outcome may depend on whether the system recorded a completed round or confirmed result.
• Where an error affects a result or settlement, the account may be corrected after an appropriate review.
• Any displayed return remains subject to the final settlement and the terms applying to the bet.

A game may be unavailable because of maintenance, technical problems, security checks, network disruption or other operational reasons. You should not assume that an interrupted screen means a winning or losing result. Check your account history and the relevant game information before contacting support through the available website channel.

If a bet is settled incorrectly because of an obvious error, a system fault or inaccurate information, Roostino Casino may correct the account record. Corrections may involve removing an incorrect credit, restoring an eligible stake or applying the result required by the relevant game rules. Any review will take account of the information available in the system and the applicable legal and contractual requirements.

Promotions and special features

Promotional bets, free-play features, tournaments, jackpots and other special offers may have separate terms. Those terms may explain eligibility, wagering requirements, expiry, qualifying games, maximum permitted returns or withdrawal conditions. A promotion should only be used in accordance with the rules shown with that promotion. If a promotion has not been clearly described, do not assume that a particular benefit or return applies.

Some game features may be provided by third-party software or suppliers. The relevant game rules may contain additional information about random number generation, game rounds, feature eligibility, displayed probabilities or settlement procedures. Where a third-party rule applies, you should review it before using the feature.

4. Account responsibility, disputes and responsible play

Your responsibilities

You are responsible for checking your bets, account balance and transaction history regularly. If you notice an unfamiliar transaction, incorrect result, missing credit, duplicate bet or other concern, raise it through the available support or account-review process as soon as reasonably possible. Keep relevant screenshots, dates, bet references and other information where possible, but remember that system records remain important when an activity is investigated.

You must provide information that is complete, current and accurate. Changes to personal details, payment information or account circumstances may require verification before further activity is permitted. Roostino Casino may restrict access, delay account activity or suspend an account while it checks identity, payment ownership, legal eligibility, responsible gambling concerns, security issues or compliance requirements.

You must not use another person’s account, payment method or personal information to place bets. You must also not permit another person to gamble through your account. If an account is used by someone other than the registered holder, the activity may be investigated and affected bets may be restricted or cancelled where permitted by the applicable terms and law.

Raising a concern

If you disagree with a settlement or believe that a betting rule has been applied incorrectly, review the specific game rules and your account history first. You may then submit the relevant details through the support option available on the website. Explain the issue clearly and include the game, approximate time, stake, bet reference if available and the outcome shown. A review may require additional information to confirm account ownership and the facts of the matter.

Disputes are assessed using the applicable terms, game rules, account records, transaction information and technical logs. A decision may be affected by incomplete information, an account security issue, a system error or a breach of the rules. Nothing in this page removes any rights or protections that cannot lawfully be excluded under applicable Australian law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Consider setting personal limits, taking regular breaks and keeping track of how much time and money you spend. Do not chase losses, borrow money to gamble or play when you are distressed, tired or under the influence of alcohol or other substances.

• Stop playing if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.
• Use the responsible gambling tools and account restrictions available on the website where appropriate.
• Ask for help from a qualified support service or another trusted source if gambling is becoming difficult to control.
• Never ask another person to gamble on your behalf or use your account to avoid a restriction.
• Contact the website through its available support channel if you need information about account limits, breaks or self-exclusion options.

These Betting Rules are general information and do not replace the rules displayed for a particular game or the legal terms applying to your account. Always check the current website information before placing a bet, and do not continue if you do not understand the conditions. If gambling is causing concern for you or someone close to you, consider taking a break and seeking independent support.