Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and losses can occur. Before you play, consider whether gambling fits within your available time and budget. Only gamble with money you can afford to lose after essential expenses, savings commitments and other financial responsibilities have been covered. Never treat gambling as a source of income, a financial solution or a way to recover money that has already been lost.

A positive approach is to view gambling as paid entertainment. Decide what you are comfortable spending before you begin and accept that this amount may be lost. Avoid changing your plan because of a win or loss. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.

Practical habits for safer play

• Set a gambling budget that is separate from rent, bills, food, savings and other essential costs.
• Set a time limit before starting a session and take regular breaks away from the screen.
• Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or trying to escape personal problems.
• Keep gambling separate from other activities and do not allow it to interfere with work, study, family or social commitments.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Keep your account details secure and do not allow another person to gamble through your account.
• Do not gamble if you are under the applicable legal age or are not permitted to use the service.
• Review your gambling activity regularly and be honest about the time and money involved.

If your circumstances change, pause and reconsider whether gambling remains appropriate. A win does not remove the risks of future play, and a loss does not create an obligation to continue. The safest response to an uncomfortable gambling session is to stop, take a break and review your choices later.

Set limits and use account controls

Planning in advance can make it easier to stay in control. Where safer gambling tools are available, players may be able to use financial or time-based controls, activity reminders, temporary breaks or self-exclusion options. The features available to you can depend on the account, the service and applicable Australian requirements. Review the information provided in your account and the relevant terms before selecting a control.

Before you start

1. Choose an amount that represents your maximum entertainment budget for the relevant period.
2. Decide how long you intend to play and when you will stop, regardless of whether you are winning or losing.
3. Consider setting a deposit, spending or loss limit if that option is available.
4. Make sure you understand how a limit operates, when it takes effect and whether it can be changed.
5. Remove easy access to additional funds and avoid keeping payment methods available for impulsive deposits.
6. Write down your intended limit if that helps you remember the decision during a session.

When you need a stronger break

A temporary break may be useful if you feel distracted by gambling, are spending more than planned or want time to reassess your habits. If you have repeatedly tried to reduce gambling without success, consider using self-exclusion or another longer-term restriction where available. A restriction should be treated seriously and not worked around by opening another account, using another person's details or asking someone else to gamble on your behalf.

If you ask for a gambling restriction, follow the instructions provided and make sure you understand its scope. Restrictions may apply only to a particular service or account. If you gamble with more than one provider, consider applying appropriate restrictions with each provider separately. Do not assume that a restriction with one provider automatically applies elsewhere.

If you decide to take a break, use the time to review your spending, talk with someone you trust and consider whether independent support would be helpful. Continuing to test or change limits during a period of concern may make it harder to regain control.

Recognise the signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change immediately. You do not need to wait for a serious crisis before asking for help. Early action can make it easier to reduce the impact and protect the things that matter to you.

Possible warning signs include spending more money or time gambling than intended, thinking about gambling frequently, feeling restless when trying to stop, hiding gambling from people close to you or using gambling to manage stress and difficult emotions. Other signs may include borrowing money, missing bills, selling belongings, neglecting responsibilities, arguing with family or feeling guilt, anxiety or low mood after gambling.

• You keep increasing the amount or frequency of gambling to achieve the same excitement.
• You chase losses by returning soon after a loss to try to win the money back.
• You make repeated promises to stop or cut down but do not follow through.
• You feel unable to control when, where or how long you gamble.
• Gambling affects your sleep, concentration, work, studies, relationships or daily routines.
• You hide transactions, change explanations or avoid discussing gambling with others.
• You rely on gambling wins to pay for ordinary expenses or financial commitments.
• You use money set aside for bills, food, housing, savings or other necessities.
• You feel distressed, hopeless or overwhelmed because of gambling.

One warning sign may be enough reason to pause and review your gambling. You do not have to prove that your situation is serious before seeking support. If you notice several signs, stop gambling and speak with a trusted person or qualified support professional as soon as possible.

Support for you or someone else

If gambling is becoming difficult to control, take action as soon as possible. Stop gambling, avoid making further deposits and consider using an available break or self-exclusion option. Speak honestly with someone you trust, such as a partner, family member, friend, GP, qualified counsellor or financial counsellor. An independent person can help you review what is happening and plan practical next steps.

Players in Australia can seek assistance through a recognised gambling support service in their state or territory, including services that provide confidential counselling, information and referral support. You may also contact a mental health professional or community support organisation. If gambling has contributed to debt or missed payments, a financial counsellor can help you understand your options without judgement.

Support may include discussing urges, setting boundaries, managing finances, repairing relationships and dealing with stress or other emotions. You can ask a support service what information is confidential and what type of assistance may suit your circumstances. Asking for help does not mean you have failed; it is a practical step towards making safer choices.

If you are concerned about another person, choose a calm time to talk. Focus on what you have noticed and how it affects them and others, rather than blaming or confronting them. Encourage them to seek professional support and remember that you cannot control another adult's decisions. You may also seek advice for yourself about setting boundaries, protecting shared finances and responding safely.

Urgent assistance

If you or someone else is in immediate danger, feels unable to stay safe or is experiencing a mental health emergency, contact emergency services in Australia or attend the nearest emergency department. Gambling-related stress can feel overwhelming, but support is available and asking for help is a positive step.

Roostino Casino is not a substitute for professional financial, medical or mental health advice. Support services can provide guidance suited to your circumstances, including help with gambling behaviour, relationships, debt and emotional wellbeing.

Our responsible gaming approach

Roostino Casino aims to provide clear information so players can make informed choices about gambling. Players should use their own account, provide accurate information when requested and comply with applicable account requirements. We may take steps to support safer gambling, including providing information about available controls, responding to requests for restrictions and reviewing activity where concerns are identified, subject to applicable requirements and our terms.

We may ask questions or request information when this is necessary to understand a responsible gaming concern or to apply an account restriction. These steps are intended to support player safety and may affect access to the service. They do not replace independent counselling or other professional assistance.

What players can do

• Read the available safer gambling information before opening or using an account.
• Set personal spending and time boundaries before beginning to play.
• Use available account controls when you need help keeping to those boundaries.
• Tell the appropriate support channel if you are concerned about your gambling.
• Co-operate with reasonable questions or steps intended to address a responsible gaming concern.
• Do not let another person use your account or try to bypass a gambling restriction.
• Seek independent professional support where gambling is affecting your finances, health or relationships.

If you need help using a safer gambling control, review the account support information available on the website and follow the appropriate account process. Do not continue gambling while waiting for assistance if you believe your play is becoming harmful. Take a break, protect your funds and seek independent support.

Responsible gaming is a shared responsibility. By setting boundaries, monitoring your behaviour and speaking up early, you can reduce the risk of harm. Gambling should remain optional, affordable and within your control. If it no longer feels that way, stopping and seeking support is the safest choice.