Roostino Casino Terms & Conditions

1. General terms and account eligibility

These Terms & Conditions form an agreement between you and Roostino Casino concerning your use of the website, account services, games, payment facilities and related features. They apply whenever you visit the website, register an account, make a deposit, place a wager or use another service made available through the platform. Additional terms may apply to specific games, promotions, tournaments or payment methods. Where additional terms are shown, you should read them before using the relevant feature.

You must be at least 18 years old and legally permitted to participate in online gambling in your location. You must not access or use the website if online gambling is unlawful for you, if you are subject to a gambling restriction, or if you are using another person's account. Roostino Casino may request information or documents to verify your age, identity, address, source of funds or eligibility before allowing continued access to an account.

You are responsible for providing accurate, current and complete information during registration and whenever your details change. An account must be registered in your own name and may only be used by you. You must keep your username, password and other security details confidential. If you believe that another person has accessed your account, you should use the available support process as soon as possible.

You may only hold an account where permitted by the applicable rules. Duplicate accounts, accounts created with false information, or accounts opened to avoid a restriction may be suspended or closed. Roostino Casino may refuse an application, restrict access or close an account where this is necessary for security, compliance, fraud prevention, responsible gambling or other legitimate operational reasons.

Identity and compliance checks

Roostino Casino may carry out customer identification, anti-money-laundering, fraud prevention and responsible gambling checks. You must provide reasonable cooperation and supply requested documents within the required timeframe. Information must be genuine, readable and consistent with your account details. While a review is in progress, some account features, deposits, withdrawals or wagers may be restricted. If required checks cannot be completed, the account may be suspended or closed in accordance with applicable law.

You must not register or use an account on behalf of another person, allow another person to operate your account, or provide access to your login details. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being investigated.

2. Games, wagers and account funds

A wager is accepted only when it has been successfully recorded by the website and appears in your account or transaction history. Selecting a game or submitting a bet does not by itself guarantee acceptance. Roostino Casino may decline or cancel a wager where there is a technical problem, an obvious error, suspected unlawful activity, a breach of these terms or another valid reason under the applicable game rules.

Game results are determined by the relevant game system and its recorded outcome. If a game is interrupted, displayed incorrectly or affected by a technical malfunction, Roostino Casino may review the event and take reasonable steps to correct account records. Where a technical error affects a wager or result, the transaction may be voided or adjusted in accordance with the relevant rules and legal requirements.

You may only place wagers using funds available in your account. You must not attempt to place a wager using funds that have not been credited, have been reversed, are restricted or were obtained through unauthorised means. It is your responsibility to check the details of a wager before confirming it. Once accepted, a wager generally cannot be changed or withdrawn unless the applicable game rules expressly allow this.

Account balances are not bank deposits and do not earn interest. You must not use the account as a savings facility, transfer service or means of moving funds for another person. Roostino Casino may investigate unusual transactions and may delay, restrict or reject activity where necessary to meet legal, security, fraud prevention or responsible gambling obligations.

Promotions and promotional credits

Any bonus, promotion, free play offer or promotional credit is subject to the specific terms displayed with that offer. Those terms may include eligibility requirements, activation steps, wagering conditions, game restrictions, expiry rules, maximum values and withdrawal conditions. You should review the applicable promotion terms before opting in or using a promotional benefit.

Unless an offer states otherwise, promotions are intended for one person, one household and one account. Roostino Casino may withdraw or amend a promotional benefit where it has been obtained in error, through misuse, through multiple accounts or in breach of the relevant terms. A promotion may also be unavailable to customers who have chosen account restrictions or self-exclusion.

Deposits and withdrawals

Deposits and withdrawals must be made using payment methods held in your own name or otherwise authorised for your use. Payment providers may apply their own terms, processing requirements or charges. Roostino Casino does not control the operation of third-party banks, card issuers or payment services and cannot guarantee that every payment method will always be available.

Before processing a withdrawal, Roostino Casino may verify your identity, payment details, account activity and compliance with these terms. Withdrawals may be returned to the original payment method where this is required or appropriate. Any available balance may be subject to promotion terms, transaction reviews, legal requirements or account restrictions.

3. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Account tools may be available to help you manage your gambling, including deposit controls, session reminders, activity information, cooling-off options and self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. If you believe gambling is becoming difficult to control, stop playing and seek assistance from an appropriate gambling support service in Australia.

You must not use the website to engage in fraud, money laundering, theft, collusion, cheating, manipulation, harassment or any other unlawful activity. You must not interfere with the website, introduce malicious code, use automated systems without permission, exploit software errors, reverse engineer the platform or attempt to bypass security, geographic or account controls.

• Use another person's identity, payment method or account without authorisation.
• Create or control multiple accounts to obtain an unfair advantage or promotional benefit.
• Provide false, misleading or incomplete information during registration or verification.
• Attempt to exploit a technical fault, pricing error, game error or promotion error.
• Use software, bots, scripts or other tools designed to interfere with normal website operation.
• Allow another person to access or use your account.
• Threaten, abuse or harass staff, service providers or other users.
• Circumvent a suspension, closure, self-exclusion or other account restriction.

If Roostino Casino reasonably believes that prohibited conduct has occurred, it may suspend an account, cancel affected transactions, remove promotional benefits, retain or return funds where permitted, and report activity to relevant parties where required by law. Any action taken will be considered in light of the available information and applicable obligations.

Account security

You should use a strong, private password and avoid saving login details on shared devices. You are responsible for checking account activity and transaction records. If you notice an unfamiliar login, deposit, withdrawal, wager or account change, stop using the account and report the issue through the available support process.

4. Privacy, website use and intellectual property

Personal information is handled in accordance with the applicable Privacy Policy and Australian privacy requirements. Information may be collected and used to provide services, verify identity, process payments, protect accounts, prevent fraud, manage responsible gambling risks, comply with legal obligations and improve the website. Relevant information may be shared with payment providers, verification services, technology providers or authorities where lawful and necessary.

You are responsible for having a suitable device, internet connection, software and security arrangements to access the website. Online services may be unavailable or interrupted because of maintenance, technical faults, telecommunications problems, third-party services or events outside reasonable control. Roostino Casino does not guarantee that the website will always be available, error-free or compatible with every device.

You must use the website for lawful and personal purposes. You must not use the platform in a way that damages, disables, overloads or impairs its operation, or that interferes with another user's access. You must not attempt to gain unauthorised access to accounts, systems, networks or data connected with the website.

Website content, branding, designs, text, graphics, software and other materials are owned by or licensed to Roostino Casino or the relevant rights holder. You may view and use the website for personal, lawful purposes only. You must not copy, reproduce, publish, modify, distribute, sell or commercially exploit website material without prior permission, except where permitted by law.

Links to third-party websites or services may be provided for convenience. Roostino Casino is not responsible for the content, security, availability or practices of third-party services. Your use of those services is governed by their own terms and privacy policies, which you should review before proceeding.

5. Suspension, liability and changes to these terms

You may stop using the website at any time and may request account closure through the available account or support processes. Roostino Casino may suspend or close an account where there is a suspected breach of these terms, a legal or regulatory requirement, an unresolved verification issue, a responsible gambling concern, a security risk, a payment issue or another legitimate reason. Closing an account does not remove obligations that arose before closure.

To the extent allowed by law, Roostino Casino is not responsible for losses caused by your failure to protect account details, misuse of the website, inaccurate information, interruptions outside reasonable control, third-party payment services, device problems or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

You agree to use the website in a lawful and responsible manner and to compensate Roostino Casino for reasonable losses, costs or claims arising from your unlawful conduct, misuse of the platform or breach of these terms, to the extent permitted by law. You should obtain independent legal advice if you do not understand any part of this agreement.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements, security processes or business operations. The current version will apply from the date it is published, unless a different effective date is stated. If a change materially affects your use of the services, appropriate notice may be provided where required. You should review this page periodically.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are intended to be read with any applicable game rules, promotion terms, Privacy Policy and responsible gambling information.

Any concern about an account, transaction, game or service should be raised through the available support process so it can be reviewed. You should provide relevant details, including the date, account information and transaction reference where available. Disputes will be handled in accordance with applicable Australian law and any mandatory consumer or dispute-resolution requirements.