Privacy Policy

About this Privacy Policy

We respect the privacy of players and aim to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the Roostino Casino website, account services, customer support channels and related online interactions. It is written in general terms because the information handled may depend on the services you use, the features available to you and the requirements that apply to online gambling services.

Personal information means information that identifies you, or that could reasonably be linked with you. Information may be provided directly by you, created when you use the website, or received from service providers that help us operate account, payment, security and compliance functions. You may choose not to provide some information, but this may prevent you from opening an account, completing verification, making transactions, receiving support or using particular services.

Information we may handle

• Account details, such as your name, date of birth, residential information, username, password, contact details and account preferences.
• Identity and verification information, including information from identity documents, proof of address, verification records and information used to confirm that an account is being used by the correct person.
• Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method details, transaction references and records of activity connected with the account. Full payment card details may be handled by a specialist payment provider rather than stored directly by the website.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, login information and information about how you use the website.
• Cookie and similar technology information, including pages visited, session details, preferences and interactions with website features.
• Communications and support records, including messages, requests, feedback, complaints and information you provide when seeking assistance.
• Information needed for security, responsible gambling, fraud prevention, risk assessment, dispute handling and compliance processes.

How information is used

We may use personal information for purposes connected with providing and managing the website and gambling services. The main purposes are to create and administer your account, confirm your identity, process account activity, provide customer support and maintain a reliable online service.

• To register and maintain your account, authenticate logins and manage your account settings.
• To complete identity and age-related checks, conduct verification procedures and help prevent the use of accounts by unauthorised people.
• To process deposits, withdrawals and other transactions, keep accurate account records and investigate payment issues.
• To detect, prevent and investigate fraud, money laundering, abuse, collusion, account compromise, suspicious activity and other security risks.
• To provide support, respond to questions, review complaints and communicate with you about your account or requested services.
• To operate, maintain, test and improve the website, including monitoring performance, fixing errors and understanding how features are used.
• To meet legal, regulatory, tax, accounting, court, law enforcement and other official requirements that apply to the service.
• To manage disputes, enforce applicable terms, protect the rights and safety of players and the security of the website, and establish or defend legal claims.
• To send service messages that are necessary for account administration, security, transactions or important changes to the service.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where information is used for marketing, you can change your preferences or withdraw your consent. Withdrawing consent does not affect processing that took place before the withdrawal and does not necessarily stop essential service communications, such as security notices, transaction messages or information about your account.

Sharing and service providers

Personal information may be shared with service providers that help operate the website and deliver services. These providers may support identity verification, payment processing, hosting, information technology, customer support, security monitoring, fraud prevention, communications, analytics, auditing or professional advice. They should receive information only where it is relevant to the service they provide and are expected to handle it under appropriate confidentiality and security arrangements.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or a person from harm, investigate suspected unlawful or abusive activity, resolve a dispute, or support a transfer or restructure of relevant business operations. We do not use this policy to promise that every disclosure will be listed individually, but aim to limit disclosures to appropriate purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support account security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be combined with other technical information connected with your use of the website.

You can manage or restrict cookies through the settings in your browser. Depending on your choices, some website features may not work correctly or may need to be configured again. Browser settings can usually allow you to delete existing cookies, block future cookies or receive a notice before a cookie is placed. Cookie choices may need to be repeated if you use another browser or device.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account authentication, monitoring, secure transmission methods, staff procedures and security reviews. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should keep your login information confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the reason it was collected, account activity, security needs, disputes and record-keeping requirements.

Some account, identity, payment, transaction, communication and security records must be kept for a period required by law, even after an account is closed or you ask for information to be deleted. Where information is no longer required, it may be securely deleted, anonymised or otherwise handled so it can no longer reasonably identify you.

Your privacy rights and choices

Depending on the circumstances and the rules that apply to your request, you may have rights concerning the personal information we hold about you. These rights are not always absolute. For example, a request may be limited where information must be retained for legal, security, fraud prevention, dispute or record-keeping reasons, or where responding could adversely affect the rights of another person.

Requests you may make

• Access: ask for confirmation of whether we hold personal information about you and request a copy or explanation of relevant information.
• Correction: ask us to correct information that is inaccurate, incomplete, outdated or misleading.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained and cannot be deleted immediately.
• Marketing consent: withdraw consent to marketing communications or change your marketing preferences. You can also use an unsubscribe option where one is included in a marketing message.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

How to exercise your rights

To make a privacy request, contact support@roostinocasino.click and explain what you are asking us to do. Please include enough information for us to understand your request and identify the relevant account or records. For account security, we may need to verify your identity before providing information, making a correction, closing access or acting on a deletion request. Do not send passwords, full payment card numbers or other unnecessary sensitive information in your message.

We aim to review and respond to privacy requests within a reasonable period. The time needed may depend on the complexity of the request, the information involved and whether identity verification or clarification is required. If we cannot fully comply, we will generally explain the reason, subject to any restriction on providing that explanation. You may also contact us to update your communication preferences or ask questions about this policy.

Marketing communications

Marketing communications may include information about services, promotions, features or updates that may be relevant to players. You can withdraw consent at any time by contacting support@roostinocasino.click or by using the unsubscribe method provided in the message. Opting out of marketing will not normally affect non-marketing communications needed to operate, secure or administer your account.

Policy updates and contact

This Privacy Policy may be updated when our services, information practices, security arrangements or applicable requirements change. The updated version will be made available on the website and will show the revised content. You should review the policy from time to time, particularly before providing new information or using a new feature. Where an update is important, we may provide additional notice through the website or an appropriate account communication.

If you have a question about this Privacy Policy, want to understand how your information is handled, or wish to exercise your rights, contact support@roostinocasino.click. We may ask for further details so that we can locate the relevant information and protect your account from an unauthorised request.

By using the website, you acknowledge that you have had an opportunity to read this policy. Where consent is required for a particular use of personal information, we will seek it in the relevant context and provide a way to withdraw it where appropriate.